and all I can say is it confirms what I've seen in hospitals - there's always an evil uber bitch on every ward.
I remember one ward, my mum was unconscious attached to a drip and a catheter and there, I don't know what she did, I just know my mum was scared of this one woman when she came in the room. (the sister in charge of course)
There was another nurse who came in at the same time and she positioned herself between them and my mum relaxed.
Afterwards the nurse introduced me to another nurse and she said not to worry that the two of them were protecting my mum and covered all the sister's shifts.
as you say - 75 unsung angels. but the evil bitch wields the power and does so much harm.